Customer Reviews

Going the Extra Mile For Your Satisfaction

From prompt, friendly arrivals to best-in-class craftsmanship, and tidy cleanup, our technicians are guaranteed to exceed all expectations with superior skill and service. Discover the Larson difference through our latest reviews from customers, just like you, all across Greater Phoenix and Scottsdale.

4.9
Based on 409 reviews
5.0
Based on 204 reviews
Christopher Glynn
23:29 17 May 21
Nubia D.
16:45 17 May 21
Johnny called before arriving, wore a mask and listened to my AC concerns. He explained what he was doing, went over different options and repairs, reviewed…
Brendan Hogan
05:00 30 Apr 21
Micheline Muller
18:26 29 Apr 21
The two employees of Larson did an excellent job in installing our new ac unit. They were on time and very very respectful and cleaned up after the installation. I can certainly recommend this company
Chad Ewart
22:45 28 Apr 21
Rod Robertson
22:33 28 Apr 21
Jill Adamski
05:52 15 Apr 21
Brittani Ferraro Sams
21:33 14 Apr 21
Daniel Feeser
23:56 13 Apr 21
Mike and Carson did a fantastic job installing my ductless mini split. They were conscientious, efficient, and informative throughout. Top notch service from the whole team on this one; I couldn’t be more pleased.
Joshua Stoker
20:22 13 Apr 21
Great company to work with. Positive, professional experience.
Sam Wilson
03:03 09 Apr 21
Chris Boivin
23:58 08 Apr 21
Prompt honest accurate friendly and professional. Leo is smart and helped me understand some of the workings of the unit. My blower motor was not working and it was not a common model. Tempstar is the brand. He replaced the motor and took pictures of everything. When we started everything back up I realized that the old unit had not been blowing well and the unit was much quieter now. I would highly recommend Larson Air and if you get Leo you will be glad.
James T.
18:16 08 Apr 21
Heat pump went out as soon as we hit 90 degrees. Stacey got Leo out that evening. Leo problem-solved the issue and had it up and running within 45 minutes….
Christopher Pagnini
20:31 04 Apr 21
I have used Larson Air Conditioning for the last year, and now will use no one else! They are quick to respond, friendly, and efficient. Recommend the Premier package as they come out 2x a year to ensure my unit is running correctly. Thanks today to Caleb for checking out the AC in this warm weather! Have never been disappointed by Larson Air Conditioning and their team! Thanks again!!
Teresa Trible
14:27 02 Apr 21
Sam Nunez from Larson, came to my home for routine maintenance check of my Air Conditioning units to ready them for summer. I recently purchased this home and he walked me through each of the units and the different zones that each unit attends. I found him to not only be extremely professional but also took the time to explain a repair when it was needed. He was all over my home and completely cleaned each area he was in after leaving. I would definitely ask for Sam again as his knowledge and patience to my endless questions was extraordinary! Thank you Larson and please thank Sam!
Kristina Collins
02:19 31 Mar 21
We called Larson air today for help with our master unit. They were able to come the same day! Johnny was our tech and he was a class act! He was so kind and really knowledgeable. His thoughtfulness in everything he did was so appreciated! Thank you Johnny and Larson Air for a great experience. We will be return customers!
Jim Nicely
00:01 31 Mar 21
We needed HVAC service but didn’t have a relationship with a local company so checked SCHOA, Google & BBB. Multiple options but Larson won the BBB ethics award for 2019 & that tipped the balance. An appointment was made for the next day, Jay arrived (early) & did a through check/cleaning of the system. The a/c needed some of the old style & hence expensive juice, (it’s 14 years old), so determined that the best bet was to purchase a service agreement as it came with up to one pound of refrigerant at no cost plus we want the system cleaned & checked spring & fall. Jay was personable, professional & efficient so very happy with our choice.
Melissa
01:37 30 Mar 21
They were great! Called to tell me they’d be at late end of window, texted me a photo of the guy on his way, and he called me to tell me he was 45 min away. Didn’t take long. All fixed!
Jason Hernandez
00:01 29 Mar 21
Larson Air Conditioning sent tech Sam out to fix my A/C. Sam came dressed professionally on a warm Sunday and with a good attitude. I have an old unit but Sam brought it back to life just in time for a harsh summer. He kept things tidy and clean and left things in arguably better shape than he found them. He maintained COVID-19 precautions and was very respectful. A good idea of what to expect from the company. I would surely use their services again.
David T
16:09 26 Mar 21
Very positive experience from start to finish. Claude did a great job communicating the process and what to expect. Michael did a great job managing and performing the whole installation. He was very professional and paid attention to detail. He provided great communication throughout the entire process. He also ensured his team Dennis and Carson were performing the job right and were to his standards.They were all very respectful of our home and cleaned up each day.
Chris Godlaski
03:27 26 Mar 21
Luke Gless
03:55 23 Mar 21
Dave T.
15:58 19 Mar 21
Larson Air Conditioning is the standard in the Valley. as They set the bar high and everyone else is just trying to catch up. They did a complete new HVAC…
Tony Vervloet
14:28 19 Mar 21
Sam did an excellent job, knowledgeable, professional and very helpful. We’re very happy we chose Larson AC!
Erin Coté Martin
15:09 16 Mar 21
Leslie L.
14:25 16 Mar 21
I cannot rate this higher than 5 stars, which is a shame. This company was a pleasure to work with on every level. After buying a new-to-us home here in…
dayanna
17:56 12 Mar 21
d sander
15:27 12 Mar 21
Larson has serviced my AC unit at my current and prior home and I used them for new furnace/AC system this month. I recommend. Great service…
Christopher Brandon
17:22 11 Mar 21
Had a great install from Larson. They hit a bit of a snag during the installation process, but they did a great job with the service recovery. The crew was very friendly and professional. Cesar Torres, Kyle McDonald, and Mike House are superb technicians and I appreciated their feedback and hard work. I would definitely recommend them to friends, they did a great job!
Kyle McGrath
16:24 11 Mar 21
I have had a great experience with Larson Air Conditioning. We chose Larson to install a new A/C unit in 2019 after having discussions with multiple A/C companies. I am very happy with our decision to go with Larson. Ever since install and any follow up maintenance checks, they are always on time, professional and diligent. Sam has done our system checks the past 2 years and we really enjoy working with him. He has always been on time, called ahead and been very friendly and professional when on site. We have had zero problems with our A/C unit since install and the regular maintenance checks ensure that will continue. I highly recommend Larson for not only install but long term care and service of installed units.
Heather Fremling
20:04 10 Mar 21
Always great customer service. Leo has come to help with our needs on three different occasions. We are consistently happy with their service and timely scheduling. Great value for their work as well. We will continue to contact Larson for our HVAC needs.
robert F
00:02 04 Mar 21
Michael and his coworkers deserve more than 5 stars. Very personable, professional and thorough. He answered every question and was happy to do so. Now I know why I chose Larson.
Jon Renner
17:52 02 Mar 21
Larson provides excellent, reasonably priced service without high pressure sales tactics. They have always been up front and transparent in their dealings with me. They installed a new system for me a couple years ago, and have also been maintaining my other older system since then.
Vanessa E.
11:08 02 Mar 21
Very professional and polite. Wore and mask the entire time and was very helpful. I would recommend Larson Air conditioning 100%
Jeff Casey
20:39 26 Feb 21
Michael and his crew were awesome with our install. They were not only knowledgeable but very respectful to our home. This is our second HVAC install using Larson’s, with the 1st install in 2018 for our downstairs system. Larson’s is customer service oriented and practice Zero Risk, meaning if something is not satisfactory, they find a way to make it satisfactory! We highly recommend Larson’s!
Jim McNeil
16:37 26 Feb 21
Great customer service with my current Preventive Maintenance plan. Outstanding communication on scheduling and documentation of work performed.Thank you Larson Air Conditioning for quality service.
Shilla Noh
20:10 10 Feb 21
Gaming with Caden
02:01 10 Feb 21
Phillip Goldrosen
18:53 07 Feb 21
Mike, Kyle, and Mahlah were great to work with. Very courteous, helpful, upbeat. Hard workers, tried very hard to do their best job. They are experts who care deeply about their workmanship and customer satisfaction. Would not hesitate to work with them again.Office seems very organized and systematic. Great follow up from them.
Steve Recsetar
22:02 06 Feb 21
Mike from Larson Air installed our new HVAC system and his attention to detail and workmanship were excellent! We would highly recommend Mike from Larson Air!
Randy Koning
03:29 04 Feb 21
Found problems that the original installer did wrong and fixed them very professional and informative
Dale Arguello
16:57 15 Jan 21
DJ Arguello
23:55 13 Jan 21
Caleb Guy
01:25 13 Jan 21
tom
16:22 08 Jan 21
Everyone at the company was extremely polite and helpful. Sam came out to check out our ac system the very next morning I called into the company. They send a picture ahead of time so you know who to expect. Sam was great, very friendly and spent a good amount of time on the roof, even showed me pictures to give me a heads up on a few other issues up there. Didn’t try to sell me anything and laid it all out straight, repairs vs replacement and let me think it over . Probably will replace since my unit is from 1996.
Amanda Valentine
01:16 01 Jan 21
Mike and Kyle did a wonderful job setting up our new HVAC system! Our quote was reasonable, Clause was responsive to all our questions. Overall, really a wonderful company to work with!
Milan P
21:05 31 Dec 20
Russ Hollyer
21:55 29 Dec 20
Sam had some excellent recommendations. Zero pressure. Just info.
Alan Karp
22:43 28 Dec 20
Gary Chilson
22:49 10 Dec 20
Well this will be one of the few negative reviews on Larson. I recently moved into a new home with a gas furnace and wanted an inspection prior to using. I called Larson based on the reviews and they quoted $65 to come out for an inspection. No problem scheduling and they were prompt. The tech performed the inspection and right away noticed the flue pipe had separated at the unit, probably from the roof being recently replaced, which obviously needed repair. He struggled a bit and stated he’d rather replace the elbow connection because the remaining pipe was pushing up on the roof tiles. He verbally told me it would be ~$270 which I approved. There was one issue with a zip tie on a door interlock, which he cut off, and some insulation had fallen, which he reattached with adhesive.Total bill was $712.35. Inspection was $65.95, Insulation reattachment $60.65 (seems high for a can of glue and 5 min but whatever), and the ~1.5’ of flue pipe was $585.75! I figured I would wait to see the full invoice before questioning because the tech did not have an iPad or anything you could view it on. The next day after I received the invoice and called to question the charges, the customer service rep ends up arguing with me stating he “believes” this is a fair price because the issue could lead to a significant safety hazard with carbon monoxide. When I asked if they should charge more for that he says “not necessarily”. Seems like a gouging to me since these simple repairs were probably 1/5th of the cost to get a whole new furnace. Be sure to get a clear estimate with this place prior to approving work.Update: The company ended up honoring their original estimate and I appreciate them taking care of this.
David Bruneau
20:13 04 Dec 20
kevin masterson
15:29 02 Dec 20
Every business should take notes from Larson. They are honest, helpful, kind, on time, literally go above and beyond in every way. Ish and Johnny were both at my house at the same time and I felt like I had family visiting. So great!!!
Jennifer Lunsford
14:59 30 Nov 20
Susan J Rock
18:05 27 Nov 20
Very efficient and professional. Observed all COVID-19 protocols
Brenda Hyslop
17:22 20 Nov 20
I was very impressed with their customer service. I will definitely use them again. They were quick on time and very professional.
David Bukalski
17:59 18 Nov 20
Vicki Stevenson
19:30 02 Nov 20
V.F. Halas
16:48 28 Oct 20
Leo did a great job. He was very thorough and took the time to explain how the new Thermostats work! Great customer service and technical skills!
Hugh Zentmyer
21:01 27 Oct 20
S Mansfield
19:20 24 Oct 20
Leo was very professional and went above and beyond to be sure I was satisfied with the service. I would recommend Larson Air Conditioning to others. Thank you.
Clare Lin
22:31 23 Oct 20
Nick Picciano
20:11 23 Oct 20
Pamela Blanchard
16:53 22 Oct 20
Bob Goebel
03:02 17 Oct 20
Larson Air Conditioning was very efficient and complete in their installation of a replacement system for me. Their employees were exceptional and very careful and courteous during their time on the job. I would recommend them for anyone in need of new service.
Tracey Harris
00:02 15 Oct 20
Eleanor Beatty
20:27 13 Oct 20
Eliane Dousie
15:42 13 Oct 20
carter froelich
00:08 12 Oct 20
Jocelyn Darling
16:51 10 Oct 20
On time, very communicative, open and honest.
Whitney Nguyen
19:56 09 Oct 20
Mike Bouffard
16:06 09 Oct 20
Julie Dennis
00:51 09 Oct 20
John Eugster
23:38 06 Oct 20
Leo came on time and tested this unit out very thoroughly. Explained all of the options I have to solve issues and showed me a way to clean the outer coils to improve performance. This unit was installed by another company and been problematic since day one. I feel that Leo explained his findings and informed me of the options I have with this unit.
Ron Brock
17:25 06 Oct 20
Selina Erwin
00:50 06 Oct 20
Larsons was incredible. They were responsive, professional and helpful. Lyle was our technician and he took so much time working on our unit. I couldn’t recommend this company more.
Rose Andert
23:59 05 Oct 20
Awesome
Linda Denekamp
20:22 30 Sep 20
Pat & Kristi Zurfluh
17:34 30 Sep 20
Sam was very professional and personable, did a great job and informative.
Patti Irwin
02:44 30 Sep 20
Great service!
Dolan Olson
17:10 29 Sep 20
Leo was outstanding! So professional and he explained everything. Will definitely recommend and use again.
Scott Berg
22:49 28 Sep 20
Brady Holland
21:37 26 Sep 20
Always a great job and fair price.
John Ivey
19:26 25 Sep 20
Air went out on a very hot day. Lyle was here in hours . Got the part that day and installed early the next day. House cooled in minutes . Love this company. And we thanks to Lyle for the great service !
Jason Gunawardena
17:37 25 Sep 20
Debra Hudson
18:05 23 Sep 20
DJ Kaump
22:25 22 Sep 20
Johnny was very professional. His machine reported everything was fine with our AC but he could tell it wasn’t. He problem solved until he figured out what was causing the problem. Very happy with his workmanship.
Cuban Medic
02:55 19 Sep 20
Tech Johnny S. for Larson AC did an awesome job. friendly and down to earth, professional, and knowledgeable! recommend 100%. When shopping for quotes the company was very helpful, spoke to Sierra and she set a tone for what to expect, great service! Larson is on point with their service. I dealt with a few companies already in my first year in my home. Looks like i will be using Larson from now on.
Chase Harlin
16:43 18 Sep 20
Brian A.
19:10 17 Sep 20
Ryan Anderson
16:41 15 Sep 20
Lyle from Larson Air was awesome! Great service and expertise. I never leave reviews but he was so professional and good at his job I just had to! He was so clear, understanding, honest and thorough. He was always on time and finished up so quickly. He never left a mess. The A/C in our over 4,200 sq ft house is working so much better now! He sealed some leaks that he discovered when he came out the first time and he added freon. Also, the master bathroom Has never felt cool since we moved in. We are the original owners and have lived in this house for about 10 years. Even the builder had no solutions when we mentioned it during a walk through 10 years ago. Lyle had a great idea to add an A/C duct to the master bathroom with a direct shot from the a/c unit to the master bath. It was such a great solution and that room finally feels like it’s getting A/C! I think we will be seeing a huge savings on our electric bill too because we won’t have to crank down the air anymore to feel like it’s working. Great job Lyle! Highly recommend Larson! Ask for Lyle! You won’t be disappointed!!!
Judl Johansen
17:35 14 Sep 20
Garrison Mills
21:11 11 Sep 20
Ron M
22:51 10 Sep 20
Very responsive to an AC outage. The technician, Sam, was able to quickly determine the problem and repair it within an hour. Great service and professionalism.
Pilma Miller
18:42 08 Sep 20
Mj Gralen
01:16 03 Sep 20
Scott
15:43 01 Sep 20
Dennis Penterman went over and beyond good customer service. He took pictures to document (and demonstrate) every area of concern. Most important was his specialized expertise in energy audits and repair. I couldn’t ask for or want a better service tech.
David W
14:04 01 Sep 20
Barry Arthur
23:03 28 Aug 20
Amy Doyle
01:52 28 Aug 20
Dawn Francisco
16:30 27 Aug 20
Ashley Stone
02:56 27 Aug 20
Excellent customer service. Respected social distancing. Very professional.
Lei-Lani White
20:58 26 Aug 20
Mel Utt
19:00 22 Aug 20
Not satisfied with a prior air conditioning repair company I searched online for a new one. I contacted Larson air conditioning because of the great reviews on Google and Yelp and also because we like to support family run companies. I was not disappointed. Lyle came out yesterday since I was concerned about my mother’s air conditioner. He could have made up any problem and I would not have been any the wiser but instead, after a thorough review let me know the system had no problems. He took the time to explain why it was operating the way it was, using language I understood (and showing me as well). He was professional, courteous, and had appropriate Covid 19 protection on to keep my mother (and me) safe. He wore booties inside at all times to keep house clean, and in general made me feel we were in good hands. He offered suggestions for improvement but used no hard sell tactics whatsoever. Larson (and Lyle if possible) will definitely be both my mom’s and our go to company from now on. Thanks!
Nicole Smith
01:29 22 Aug 20
After a big storm hit our area last evening, one of our AC units went out. Larson Air was available the same day we called, Leo (our service tech), was on time, considerate and communicated with us throughout the entire time he was here. Our AC is fixed and we couldn’t be happier! Definitely would recommend Larson to anyone.
Ann G.
16:51 19 Aug 20
When our old builder-grade air conditioner recently went on the blink during a long 110-plus-degree week, we immediately contacted Larson Air Conditioning…
Joe B.
13:07 05 Aug 20
A bit of background. We just bought our house a year ago, and the AC was original to the house which was built in 2000. It blew cold, but was extremely…
Christopher M.
19:22 27 May 20
Yesterday of all days, when we’re heading into a heat watch and the temperatures are supposed to soar over 110 this week, I decided to notice my two outside…

Trust Larson for Superior Service

With over 30 years of industry experience, Larson Air Conditioning is the team to trust for professional heating, air conditioning, and home performance services. Certified by the Arizona Home Performance with ENERGY STAR program, Larson is a company trusted by thousands of Phoenix-area families and businesses.

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