We became familiar with Larson Air because SRP assigned Larson to our home to conduct an energy audit that we requested. A little background about the audit: SRP offers a $99.00 audit (which I later learned usually runs $400.00+); when I first read about the offer, I was skeptical of both the usefulness of an audit and any contractor that we might get assigned to our home, but our curiosity overrode our skepticism. Here's the summary of that process: I'm now a convert to having an audit done, and to working with Larson. The audit was fantastic, and Larson Air made the experience a real pleasure.
Now for working with the lovely people at Larson. After SRP assigned them to our audit, but before I spoke with them, I looked at the reviews here. As I said above, I was skeptical of potential contractors. But the reviews here on Yelp were stellar, so I was hopeful. Then I spoke with Jamie. She was professional, friendly, and knowledgeable; moreover, she seemed enthusiastic about what an audit could do for us. I explained to her that we are aware that we don't have an efficient a/c or pool pump, but that we were not in the market at this time to replace either; that instead, we were interested in finding out problems with our home that we could solve with less expense than replacing an a/c. She didn't seem annoyed by the fact that we weren't planning to use them to replace our a/c, which was gratifying (but I was still concerned that once we had the audit done, the person doing the audit would try to pressure us into making such a purchase).
She set up the appointment and told me that the process would take 3-5 hours. After I got past my initial stunned reaction-- I really expected a quick run-through of our house with some basic hints--e.g., "change your light bulbs to LEDs. You really need a new a/c. Put some insulation in your roof. Good-bye."-- I told her that my dad would probably be in town visiting and would like to watch. I was prepared for her to express some doubt or annoyance, but she brightened up and said, "We encourage people to walk around with technicians and see what they're doing and what they find!" She was not wrong on either count. The process took a little longer than 5 hours, and the technician encouraged my significant other (S.O.) to walk around with him. My S.O. thoroughly enjoyed the process, and thoroughly enjoyed talking with John, our knowledgeable and helpful technician.
Why did the process take 5+ hours? Because John brought all kinds of equipment, including infrared cameras, and a fake door with a fan in it! He put the fake door in place of our front door, and then used the monstrous fan to pull a draft through the entire house so we could see where all the leaks are. (Oh, there are many. So.Many.) He crawled around in the attic. Poked around here, there, and everywhere. Looked at every possible factor relating to energy efficiency. And when he was finished, he had fantastic recommendations. What about the hard-sell for a new unit? None. Not a bit. He said, "I know that yall aren't in a position to replace your a/c or pool pump at this time, so here's what you can do now." Wow. Seriously? No pressure? Again, stunned.
But wait -- that's not all. John sent a follow-up email and asked for our 12-month SRP usage; once we get those data to him, he will then complete a full audit report and send it to us.
One other nice touch: on the day of the appointment, I received both an email and a text that included the name and photo of the technician who would be arriving. That's a reassuring approach that lets one feel more comfortable about opening the door to someone one hasn't met before.
If we ever need a/c work done that's not covered by our home warranty, we will use these wonderful people. And I will be recommending them to anyone who needs work done.
Bottom line: If SRP is your electrical-utility supplier, take advantage of the energy audit. And cross your fingers that you get Larson Air. They are knowledgeable, professional, and genuinely lovely people with whom to work.
Larson Air Conditioning, LLC.