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Serving Scottsdale, the Greater Phoenix Area and Beyond

Your Comfort AllStars

Customer Reviews

Our Mission: Your Satisfaction

At Larson, we’re all about you. From the time we arrive at your door until our job is done, we make it our mission to deliver five-star service that leaves you wondering why you didn’t call us sooner.

From prompt, friendly arrivals to best-in-class craftsmanship and tidy cleanup, our technicians knock your socks off with their superior skill and service. Discover the Larson Difference: Read the latest reviews from customers just like you, all across Greater Phoenix and Scottsdale.

4.9
Based on 31 reviews
5.0
Based on 117 reviews
Nora H.
Nora H.
19:57 06 Nov 19
These guys are just amazing! They are clean, they work hard until the job is complete, they take photos and even wear booties and clean up after...
David Olea
David Olea
22:57 01 Nov 19
I am glad we chose Larson in our time of need. Thank you Victor, our first contact, who assessed our situation and provided options; Thanks to Installers Rick (real pro - impressed us - meticulous to details) and Marwin. They exceeded expectations working safely, efficiently, and neatly; Finally, thanks to Lyle who came on time this morning to check all aspects of our new system operating properly. You have a satisfied customer who will recommend you to family and friends. Thanks Larson, your HVAC team are rock stars and represent you well. Cheers!
jackie tisler
jackie tisler
14:54 29 Oct 19
Service was exceptional from day one!Claude explained the process of purchasing, he gave us options and never ever pressured us.On installation day Sam and Lyle were great.They explained each step, they were informative and did a top notch job!I would highly recommend Larson Air.
Aubrey Gender
Aubrey Gender
18:17 24 Oct 19
My husband and I had shopped around for a business who could fix our air flow issues in our house. Larson Air Conditioning responded immediately and had someone out the next day for a quote. The quote was very reasonable and they were sure we understood our options. We decided to book our service and they were out the next day with two teams to get the job done. They were timely and efficient, they completed what normally sounded like a two day job in just over three hours. Bruno was sure to walk us through each step and answer any questions we had. Bruno, Sam, JC, and Caleb were awesome! We highly recommend this company.
Susan Oh
Susan Oh
20:32 22 Oct 19
I have used Larson twice now since I have two HVAC units to cover my home. They are professional, ethical, reasonably priced, and punctual. They send you reminders via email and text which I find helpful. They even send a picture of the technician who sill be showing up at your door so there are no surprises. All of their technicians (Victor, Lyle, etc.) do an excellent job. They go over pricing before they start the job so you know exactly what you are paying for. They even send you a handwritten thank you note in the mail! Who does that anymore? I highly recommend Larson.
Susan Oh
Susan Oh
20:32 22 Oct 19
I have used Larson twice now since I have two HVAC units to cover my home. They are professional, ethical, reasonably priced, and punctual. They send you reminders via email and text which I find helpful. They even send a picture of the technician who sill be showing up at your door so there are no surprises. All of their technicians (Victor, Lyle, etc.) do an excellent job. They go over pricing before they start the job so you know exactly what you are paying for. They even send you a handwritten thank you note in the mail! Who does that anymore? I highly recommend Larson.
Joseph Munno
Joseph Munno
14:38 20 Oct 19
From the first phone call, all the way through the service call, I was impressed! It's never a comforting feeling when your AC needs attention. You expect the worst, hope for the best and pray that you don't get screwed in the process. Lyle is a soft spoken professional who explained everything he was doing during the entire 4 hour visit. Even through the diagnostics, he never once seemed bothered by the elusiveness of the problem. His quiet approach kept at it until the culprit was discovered. Not once did I feel like he had no idea what he was doing. In fact, it was the total opposite. I felt he was very thorough, knowledgeable and competent. Glad we called these guys - and glad we got to meet Lyle!
Cara S.
Cara S.
11:15 16 Oct 19
Must RECOMMEND!! Called Larson after reading all the complimentary reviews. Absolutely 100% !!From scheduling my appt (which they squeezed me in the same...
Ab Way
Ab Way
02:45 11 Oct 19
Very good service. Ish Kissinger provided a detailed estimate, no pressure put on me. Didn’t try to sell me stuff I don’t need. Gave me options. Caleb and the crew did an excellent job and finished the job earlier than expected. Very satisfied with the installation and will definitely recommend. Very professional crew and the work was great as well.
Paul Begreen
Paul Begreen
22:31 10 Oct 19
Lyle Flynn was our technician with Larson Air Conditioning. Lyle is extremely knowledgeable, courteous, and professional. Lyle diagnosed the issue in a timely manner. I would highly recommend Larson AC so far. We are most likely going to replace our entire system. More to follow.
Charina Sabal
Charina Sabal
15:18 04 Oct 19
Lyle just did my post check up for my AC that was installed in April of this year. He checked everything to make sure my AC was in great running condition. He was easy to communicate with , very nice and knowledgeable. Thank you for your services.
jo schloss
jo schloss
04:48 03 Oct 19
We recently purchased 2 units from Larson. Came home tonight and the upstairs unit was reporting an issue and appeared not to be cooling. Called Larson after hours and left a message. Heard back almost immediately and Lyle was here within the hour. He was great! Did a detailed inspection and found the problem and resolved the issue.
Dennis
Dennis
21:54 26 Sep 19
Good experience from the time I made the call for AC service to Larsons until service was restored. Receptionist taking my call was very good, technician (Arron) was exceptional. Service was quick, thorough, and good. I will recommend Larson AC to friends and family.
Beth Delk
Beth Delk
19:51 08 Sep 19
Just had 2 weeks ago A C replacement by Larson Air Conditioning of Scottsdale. Family owned, excellent service, fair pricing, no pressure.After three estimates, chose them. Installers (sorry forget their names)were great, Doug, Install Mgr & Victor, technician follow up were all very professional explained everything in detail. Highly Recommend!!
Beth Delk
Beth Delk
19:51 08 Sep 19
Just had 2 weeks ago A C replacement by Larson Air Conditioning of Scottsdale. Family owned, excellent service, fair pricing, no pressure.After three estimates, chose them. Installers (sorry forget their names)were great, Doug, Install Mgr & Victor, technician follow up were all very professional explained everything in detail. Highly Recommend!!
Brenda Dietrich
Brenda Dietrich
01:15 04 Sep 19
Larson came highly recommended and they lived up to every expectation. We had our AC go out on a Thursday evening and contacted our home warranty who could not send someone out until the weekend. With it being the middle of July you can imagine how quickly our home heated up. Luckily Larson squeezed us in last minute on a Friday evening & were able to come back out the next day on a Saturday to make our repair. Victor came out & provided cooling and was very prompt & detailed. He schooled us on our AC system because when we purchased the home 1 year ago we were told the AC was less than 5 years old turns out it was 2003 and had no warranty. With this information we decided to replace our AC. We thought about getting other quotes but after the speedy response from Larson we wanted to ensure we had that service for the years to come as well. Victor & Larson got our proposal to us no later than Monday and we were ready to install that following week. We were in no rush since we had temp cooling and knew others were without. The day came for our install and all the guys from Bruno to Sam & Lyle were AMAZING! Very polite, clean & did a great job! We have no worries when it comes to our AC, Insulation & Duct System for at least the next 10 years and know we made the best choice. Thank You Team Larson! =)
Masha C.
Masha C.
08:08 15 Aug 19
Extremely thorough, shows you photos of their work before and after, the gentleman are neat when they enter the home placing surgical booties over their...
Masha Coy
Masha Coy
20:56 09 Aug 19
Clean, neat, prompt and highly knowledgeable service provider. I liked the text photo of the technician along with a call before his arrival. We signed up for their yearly service call so our a/c never breaks down again.
Trevor Lightfoot
Trevor Lightfoot
15:12 08 Aug 19
I was initially disappointed with the post-installation support I received from Larson. They had done a fantastic job of helping me pick out a new AC unit and then installing it. However, the installation caused a very disruptive strobe light reflection to go through a significant portion of my home. Luckily, Jamie was relentless in helping me find a solution for this problem and I truly thank the Larson team for their creativity and dedication to helping me resolve my issue. Thank you!
Lizzy Stardust
Lizzy Stardust
21:25 06 Aug 19
This company is absolutely the best of ANY service I’ve ever used. Every single employee is courteous, prompt, and personable. Highly recommend!!!! They go the extra mile in customer service, in a world where it is sadly lacking. Old school cool. Pun intended.
Mary P.
Mary P.
12:46 16 Jul 19
Recently had a 20 plus year old air conditioning unit go on me. I had Larson take a look to see if there was anything to get it up and running in the...
barbara siddique
barbara siddique
00:26 13 Jul 19
First time using this company. Setting up the appointment was easy and everything was explained with knowledge and patience. Ryan came out and checked 3 rooftop units He was very professional and did not rush even though it was about 110 degrees today. He showed me pics and explained what he checked on each of the units. Based on the professionalism in the office and from Ryan I signed up for for an annual maintenance program with this company. I have had many different service companies here over the past 20 years and I am sure that we will be working with Larson for a long time.
Alma Nazareno
Alma Nazareno
02:08 09 Jul 19
Very professional. He was respectful and explained what he was doing and what his diagnosis and plan was. Took time to cover his shoes with booties no matter how frequent and how short his trips were in and out of the house. He also showed pictures and explanation of the work involved. It was an overall great experience and would highly recommend him and the company.
James Tomassoni
James Tomassoni
22:19 01 Jul 19
My initial call to set up service was handled in a friendly and professional manner. The were able to send a technician out the same day.Lyle was my technician, he called about 30 minutes prior to his arrival to let me.know he was on his way and about how long it would take him. I really appreciate this kind of service. I also like that the company texted me his picture. He was very professional and knowledgeable. He completed the work quickly. I was very happy with Lyle. This would be a 5 star review but I was disappointed that the $79 diagnostic fee is not waived or taken off the cost of service if you choose to have them make the repair. This was disclosed up front I was not surprised by this. The repair its self I believe was fairly priced but because I had to pay the diagnostic fee the repair turned out to be a little overpriced but they were the only company with good reviews I could get out today. They do wave the diagnostic fee if you have their service contract.
James Tran
James Tran
17:33 01 Jul 19
This review is long overdue, I've starting using Larson Air Conditioning back in Sep 2018 when another energy company messed up my insulation, attic seal, and duct repair, the first consultation was with Victor, and trust me, this man knows what he is doing. He pointed out the duct repair that was clearly messed up, insulation was smelly, and attic seal wasn't completely seal. After Larson Air Conditioning came out, they removed the smelly insulation, seal up the attic, repair all ducts, and added new fiberglass insulation, my house has felt so nice and cool during the summer heat.Every since then, I've continued to used them for my 24-point tune up on my AC and Victor continued to come out and perform the maintenance needed and pointed out things that may need replacement or how to improve my AC unit.Credits goes out to Victor, Sam, Axel, and Ryan, along with the owner, Jamie, they have been all great throughout the years since I started using them in September 2018, and believe me, I'll continue using them for all AC needs. They are worth every penny.
James T.
James T.
15:21 01 Jul 19
My initial call to set up service was handled in a friendly and professional manner. The were able to send a technician out the same day.Lyle was my...
Al Meinz
Al Meinz
22:42 15 Jun 19
New client first time - Well it all started with Olivia. She is an Exceptional receptionist /customer service person that has superior phone skills. Olivia's excellent demeanor, knowledge and ability to understand landed me as a client . She assisted me with excellent service plan email options explaining the various choices I had to choose from for my AC/Heating systems. Olivia is a tremendous asset for Larson and this definitely reflects ones impressions that customer service is first and foremost at Larson AC.Technician Ryan arrived on time with his shoe covers on. l had previously received a text with his picture announcing his approximate arrival time. Ryan spent a sufficient amount of time with both systems inside and outside cleaning and servicing each unit. All the service work was explained thoroughly by Ryan. It was easy to decipher he has tremendous pride and excellent knowledge about the AC/heating units. Ryan also exemplified Larson's customer service philosophy.For me reputation, customer service, response time and excellent workmanship are first and foremost when I choose a new supplier.I am very satisfied with Larson. I recommend them highly.
Pat & Norma Maher
Pat & Norma Maher
20:20 20 May 19
The Larson team is amazing starting with Daniel who bid our AC replacement as well as the install team of Anthony, Victor, Eli and Sam. Doug is the project coordinator and he is very professional and thorough. Their pricing is very competitive and they pay attention to detail which is so important in installing air conditioning equipment. We highly recommend Larson Air Conditioning
greg bennett
greg bennett
19:10 10 May 19
Every technician has been top notch on both talent and trust, and Ryan's work today was just like that. And we just had Daniel give us an estimate for a new unit, as ours is very old, and it was an equally solid experience. The office has been very dependable and communicates so well. It just doesn't get any better, especially considering that this is an industry infamous for the opposite. Well done!
Julia Bourdo Lichty
Julia Bourdo Lichty
23:06 03 May 19
Andrew, Sam, & Eli we’re rock stars. These boys are the hardest working young men. The first day of doing our reduction & insulation they arrived on time and worked until we could have air conditioning. The boys went beyond the call of duty. They are kind, hard working & extremely conscious. We would hire Larsen again for our air conditioning needs without hesitation. Daniel did an awesome too...all of the keepers! Whatever they are getting paid it is not enough!!!Julia & Michael Lichty
Michelle Crawford
Michelle Crawford
22:29 03 May 19
I highly recommend Larson Air Conditioning. They are very informative over the phone, they emailed me the information I asked for right away. Today when the technician Ryan came out to service our unit he was very professional and friendly. He took before and after photos of everything he did (which is great because I have no desire to get on the roof). He did recommend we have one more part cleaned/ not replaced just cleaned. He did show me pictures and I totally agree with him. The price is very reasonable ex specially since I know what just the part alone would cost us not including labor. I love that the first thing he said is i recommend having it cleaned/ Not you need to replace it or should replace it. Like most companies will do. Because of the great customer service we have received so far from Larson Air Conditioning and because of their technician Ryan This company will be servicing our A/C unit for a very long time. ❤️
Jennifer D.
Jennifer D.
17:07 02 May 19
This company is very well deserving of their 5 star rating. We got quotes from 4 other companies but ultimately selected Larson to replace a 31 year old...
C Cunningham
C Cunningham
16:03 29 Apr 19
Can’t say enough good things about Larson! Daniel and Victor were our lead technicians that replaced the unit on our house and both were very knowledgeable and communicative every step of the way. I never felt like I was being hustled into an upgrade that I didn’t need and they really listened to us and respected our modest budget. A+ service - highly recommend!
Ashley Shemain
Ashley Shemain
01:47 27 Apr 19
I highly recommend Larson Air Conditioning for your routine maintenance. I’m new to AZ, but it’s obvious that it’s critical to have your AC system maintained properly for a long life and to reduce the chance of issues on a hot day. I’m especially impressed with Ryan as he is completely thorough in his maintenance check. Upon completion he reviews everything and has taken detailed notes along with pictures to show you. Please send Ryan for my next six month maintenance checkup.
David O.
David O.
11:52 23 Apr 19
We had an old unit, over 10 years old, that needed to be replaced. Larson AC came in with a competitive quote AND even added extra work not provided by...
Michael Matthews
Michael Matthews
18:04 16 Apr 19
Customer Service and responsiveness is excellent. The tech that came was exceedingly professional and a welcomed change from what I have been accustom to dealing with. I felt like it was a pretty honest exchange. However, the pricing does seem pretty high, but I don't have much of a frame of reference on the cost of A/C service and repair. I spent $700 to have one units capacitor replaced and both units have preventative maintenance which includes refrigerant and thorough cleaning of coils, housing, evaporator, and blower. Other than the cost i'm pretty happy with the service provided.
Jeff Springs
Jeff Springs
16:15 16 Apr 19
Moved into the area a year ago, and had some A/C repairs done by Ryan of Larson A/C, as well as a system maintenance inspection. Today, Ryan returned for our annual system check. Everything was up to par and no work was required. Ryan is very friendly, extremely knowledgeable, and arrives on time. Larson also offers maintenance plans that are efficient and cost friendly. I recommend them without reservation; good folks!!
Eric Nilsson
Eric Nilsson
20:44 15 Apr 19
Amazing guy cares about quality and service! Appreciate him so much! Would trust him any day with my AC needs and recommend him to a family member!
Melanie Merrill
Melanie Merrill
00:55 13 Apr 19
What a great experience! We previously had 4 different companies come out to figure out the kinks in our a/c system with no success. Ryan came out to do our tune up and immediately knew what was going on and is preparing a plan to remedy it. He was pleasant, on time, and answered all my questions. SO glad I went with Larson A/C. Top notch!
Joe M.
Joe M.
09:43 12 Apr 19
I scheduled Larson Air Conditioning to perform a service check and maintenance on both of our air conditioning units. Ryan showed up on time, and performed...
Ronni S.
Ronni S.
19:15 11 Apr 19
Life saver. Olivia helped schedule a service call for the next day! Victor came EARLY and was extremely thorough. Never did he try to sell me anything I...
Noel Landas
Noel Landas
02:52 06 Apr 19
If I can give 10 STARS, I definitely would! Hell of Company from Jeff, Doug, and the 3 installers that came today - Anthony, Victor, and Rick! These installers have such great working attitudes. They came in CLEAN and left DIRTY! The path they used indoor all covered including the closet, aisles, stairwells, and our clothes. They cleaned up afterwards and there’s just too much to say. Outside, both front yard and back yard, spotless.Jeff answered all my questions and provided all the information I need to pick Larson Air out of 7 that placed their bids.The company is just AWESOME from all aspects and even if you say it’s too early to make these claims because they just installed, well I’m sure they’ll back up their work.Thank You Guys! and to the owner - GOOD JOB! I have successfully referred you already even before you installed my units today. Rest assured that you’ll get lots of referrals from me!
Pamela K.
Pamela K.
08:52 26 Mar 19
I was so glad I called this Company! Ryan was awesome and they fixed my air, knew exactly what the problem was! I will be using them for all my air...
Tim K.
Tim K.
17:21 21 Mar 19
Ryan was terrific. Everything was done promptly with no surprises exactly as promised. The company sent his information before he got here, he called on...
Ron S.
Ron S.
11:45 25 Feb 19
I will add to this review later but so far their customer service and attention to detail is sparkling. They were polite and got right back to me within 12...
Judi J.
Judi J.
15:53 22 Feb 19
We are very pleased with the prompt and professional service we received from Larson Air Conditioning. Our heat pump went out during a freak snow storm in...
Nat N.
Nat N.
09:31 16 Feb 19
Excellent company! AC in condo recently purchased went out one morning in the extreme August heat. I called that morning and they were out same day and got...
Aaron Dean
Aaron Dean
17:21 15 Feb 19
We just had a new unit installed. The entire team was great to work with from the time we got the quote to the installation. The techs, Anthony and Lyle, were prompt, very thorough and did a great job explaining everything. It's only been a few days but we are extremely happy with the quality of the unit and experience with Larson.
Bina Bou
Bina Bou
17:13 12 Feb 19
Courteous, professional and honest. Those are rare quality to find nowadays with service field people. Unlike today, most ac & heating people were trained to sell products for commission incentives, that help promote corruption and corrode honesty.
Andy Bicanic
Andy Bicanic
23:41 11 Feb 19
We had Larson Air at our home today replacing the AC and Furnace in Carefree. Lyle and Anthony were great techs, very professional and their workmanship was flawless.
Debbie B.
Debbie B.
19:26 11 Feb 19
We had a new furnace and air conditioner installed today by Larson Air Conditioning. Lyle and Anthony arrived on time, were friendly and polite, very...
Kristel Zierwick
Kristel Zierwick
04:18 08 Feb 19
This is the best company I've ever worked with for any service at my home. My air went out on a day the high was over 120. I called and told Jamie that I didn't know if I needs a new system or a repair. She sent Jason who was awesome. He knows the repair and installation side of things. He brought parts and a temporary unit to cool the house until they could get back to do the install of the new system. Jason and Victor have been out several times to make sure everything was perfect throughout the house. A drywall company was lined up as well to fix the attic entrance. Larson Air was always a step ahead. Jamie and Jason were efficient and coordinated things the way they'd want it done at their own homes. Because of the stellar reviews online I waited to call Larson Air during their hours vs calling an emergency company during the night. I'm glad I did! I didn't comparison shop, I feel like their pricing is average, but the service can't be beat. I'll pay for service every time. Thank you all so much! I've passed your info along to my realtor friends and neighbors in the area.UPDATE:A year and a half later, still AMAZING! I called because I have been so cold downstairs at home. They scheduled someone to come out the same day. He was running early and I was not home yet. I spoke with Jamie several times that day and she was so accommodating with her schedule. She told me not to worry and to just give her a call when I was on my way home, because I was running late by that point. They're great and it was an easy fix.
Kristel Z.
Kristel Z.
19:49 05 Feb 19
A year and a half later, still AMAZING! I called because I have been so cold downstairs at home. They scheduled someone to come out the same day. He was...
Gene C
Gene C
20:04 29 Jan 19
We have used Larson twice with two different techs and both times they have been excellent. I would recommend them without worry.
Richard T.
Richard T.
06:09 28 Jan 19
Since my January 2018 review of Larsen Air Conditioning​, all went well until recently​​y when it became apparent that these two 12-15 year old systems (3...
Parani G.
Parani G.
11:28 25 Jan 19
The best HVAC company there is. Office is prompt, timely, and kept us updated on the progress. The techs are amazing, Ryan & Victor wrestled with the system...
Stephen Zlotnick
Stephen Zlotnick
16:55 04 Dec 18
I couldn't be happier I chose Larson Air. Everyone I came in contact with was friendly and courteous. It is very apparent the owners and employees care about their customers and providing excellent service while also remaining reasonably priced and straight forward. The process of replacing my unit was very smooth there were no issues and they were somehow very quiet while doing so, it was not as nearly as loud as I expected. They finished quicker then quoted and they triple check their work making sure everything is working perfectly that day as well as coming back a few days later. I couldn't be more pleased. Great company, great service!
Cari Crew
Cari Crew
04:47 23 Aug 18
After being jacked around by 3 other of the larger competitors in the valley, I called Larson Air. Despite taking my frustrations out on the young lady who answered my call, every one of the team members I interacted with were very professional, knowledgeable, PROMPT!, and thorough in their explanations. Their prices are very fair and quality of work was very good. They even text a picture of the tech who will be showing up so you know who's supposed to be there! Love these folks, highly recommend, and will most definitely use them again and again!!

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